Privacy Policy

GoContento (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at gocontento.io (“Platform”). Please read this policy carefully.

1. Information We Collect

1.1 Information You Provide

• Account registration data: name, email address, password (hashed), company name, role (advertiser/publisher)
• Profile information: website URL, niche, billing address
• Payment information: billing details (processed securely by Stripe, Razorpay, or PayPal — we do not store card numbers)
• Content and orders: campaign briefs, publisher listings, submitted content
• Communications: support tickets, contact form submissions, messages sent through the Platform

1.2 Automatically Collected Information

• Usage data: pages visited, features used, actions taken on the Platform
• Device data: IP address, browser type, operating system, device identifiers
• Log data: server logs, error reports, API request data
• Cookies and similar technologies (see Section 7)

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the GoContento Platform
• Process transactions and send related information (receipts, invoices)
• Verify publisher sites and advertiser identities
• Send transactional notifications (order updates, payment confirmations, campaign status)
• Respond to support requests and inquiries
• Monitor and analyse usage to improve Platform performance
• Detect, investigate, and prevent fraudulent activity and security incidents
• Comply with legal obligations
• Send marketing communications where you have given consent (opt-out available at any time)

3. Legal Bases for Processing (GDPR)

For users in the European Economic Area (EEA) and United Kingdom, we process personal data on the following legal bases:

• Contract: Processing necessary to provide the services you signed up for
• Legitimate Interests: Platform security, fraud prevention, service improvement
• Consent: Marketing emails, non-essential cookies
• Legal Obligation: Compliance with applicable laws and regulations

4. How We Share Your Information

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party vendors who assist in operating the Platform (cloud hosting, payment processors, email delivery, analytics)
• Marketplace Counterparties: Advertisers and publishers see information necessary to fulfil orders (e.g. a publisher sees an advertiser's campaign brief; an advertiser sees a publisher's site URL and metrics)
• Legal Requirements: When required by law, court order, or to protect the rights and safety of GoContento and its users
• Business Transfers: In the event of a merger, acquisition, or sale of assets, with appropriate notice to affected users

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting [email protected]. We may retain certain data as required by law or for legitimate business purposes (e.g. financial records for 7 years).

6. Data Security

We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, bcrypt password hashing, two-factor authentication (TOTP), rate limiting, and regular security audits. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

7. Cookies

We use essential cookies (required for the Platform to function), functional cookies (for preferences and sessions), and analytics cookies (to understand usage). You can control non-essential cookies through your browser settings or via our Cookie Policy.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data (“right to be forgotten”)
• Restriction: Request that we limit processing of your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time for consent-based processing

To exercise any of these rights, contact [email protected]. We will respond within 30 days.

9. International Data Transfers

Your data may be processed in countries outside your own, including the United States and the European Union. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses (SCCs) where required.

10. Children's Privacy

GoContento is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If we learn we have collected data from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or prominent notice on the Platform. Your continued use of the Platform after changes take effect constitutes your acceptance of the updated policy.

12. Contact Us

For privacy-related questions, data subject requests, or concerns, contact: