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Birdeye

Reputation & Reviews

All-in-one reputation and customer experience platform

Founded 2012Palo Alto, CA, USA1,000+ employeessubscriptionFrom ~$299/month (all-in-one plan, varies by location count)Free TrialVerified · Sep 2026
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About Birdeye

Birdeye is a reputation management and customer experience platform helping multi-location businesses collect reviews, manage listings, run surveys, and communicate with customers across channels.

Editorial Assessment

Birdeye is a Palo Alto-based all-in-one reputation management and customer experience platform founded in 2012 by Naveen Gupta and Neeraj Gupta. The company has positioned itself as the dominant reputation management solution for local businesses and multi-location brands, competing directly with Podium, Yext, and Reputation.com. Birdeye's core value is aggregating customer feedback across all channels — Google, Facebook, Yelp, Healthgrades, Zocdoc, and 200+ other review sites — into a single dashboard where businesses can monitor, respond, and generate new reviews at scale. Its automated review request system sends post-visit or post-purchase SMS and email requests to customers, and the platform's AI capabilities (Birdeye Genai) help staff draft personalized review responses quickly. Beyond reviews, Birdeye offers a comprehensive CXM (customer experience management) stack covering listings management, social media management, messaging (WebChat, two-way texting), surveys, ticketing, and business insights. This breadth makes it particularly attractive to multi-location businesses in healthcare, home services, automotive, real estate, and legal services — industries where local reputation directly drives appointment volume and revenue. Birdeye has invested heavily in AI, launching Birdeye Genai in 2023, which uses AI to analyze review sentiment, generate responses, and surface competitive insights. The company has raised over $60 million in venture funding. Its primary limitation is pricing — the all-inclusive nature means businesses paying for only reviews or only messaging are paying for features they don't use. Competitors like Podium have a stronger focus on messaging and payments for service businesses, while Yext has deeper listings infrastructure for very large enterprises.

Strengths
  • Aggregates reviews from 200+ review sites into a single dashboard with unified response management
  • AI-powered review response generation (Birdeye Genai) reduces staff time on reputation management
  • Strong multi-location dashboard for chains and franchises with location-level performance breakdowns
  • Broad CXM coverage — reviews, listings, messaging, surveys, and insights in one platform
  • Particularly strong in healthcare, home services, and legal — sectors with compliance-sensitive reputation needs
Limitations
  • All-in-one pricing means you pay for features you may not need
  • Messaging product is less mature than Podium for payment collection and service-business workflows
  • Reporting and analytics dashboards can feel overwhelming for smaller businesses
  • Some integrations (CRM, PMS) require higher-tier plans or custom work

Best For

Multi-location healthcare practices, dental groups, and medical networks needing review volume at scale Home services, auto dealers, and legal firms where Google reviews directly drive appointment bookings Multi-location brands wanting unified reputation, listings, and messaging management

Not Ideal For

Pure ecommerce businesses (Yotpo and Trustpilot are better fits for online retail)Very small single-location businesses where cost per feature is highBusinesses needing specialized payment collection in messaging (Podium is stronger here)

Key Features

Review monitoring across 200+ sites with unified response dashboardAutomated review request via SMS and email post-visitBirdeye Genai — AI review response generation and sentiment analysisListings management synced to Google, Facebook, and 50+ directoriesWebChat and two-way business textingSurvey and NPS collectionCompetitive benchmarking against nearby businesses

Who It's For

Multi-location healthcare, dental, and medical groupsAuto dealerships and home service businessesLegal firms and financial advisors with local reputation needsFranchise networks and multi-location retail brands

Integrations

GoogleFacebookSalesforceHubSpotZapier

Platforms

Web iOS Android

Founders

  • Naveen Gupta
  • Neeraj Gupta

Products & Tools

Birdeye ReviewsReputation Management
Visit

Review generation, monitoring, and response management across 200+ review sites with AI-powered response drafting.

subscription · Free trialFrom ~$299/month
200+ site monitoringAutomated SMS/email review requestsAI response generationReview analyticsCompetitive benchmarking
Birdeye MessagingBusiness Messaging
Visit

Two-way SMS texting, WebChat, and mass messaging for local businesses to communicate with customers.

subscriptionFrom Included in plan
Two-way SMSWebChat widgetMass texting campaignsInbox consolidationTeam routing

Sources & Verification

Last reviewed September 2026

Alternatives to Birdeye

P

Podium

Reputation and text marketing for local businesses

Y

Yext

Digital presence platform for multi-location brands

View all Birdeye alternatives

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Trustpilot

Online review platform connecting businesses and consumers

Y

Yotpo

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Tags

Reputation ManagementReviewsMulti-locationCustomer Experience

Category

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Official Website

birdeye.com

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