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Intercom
Customer CommunicationAI-first customer service platform
Founded 2011San Francisco, CA, USA700+ employeesSubscription
About Intercom
Intercom is an AI-first customer service platform combining an AI agent (Fin), live chat, a help centre, and a customer data platform to resolve support queries and drive engagement.
Key Features
Fin AI agentLive chatHelp centreProduct toursOutbound messaging
Who It's For
SaaS companiesE-commerceEnterpriseStartups
Integrations
SalesforceHubSpotSlackStripeZendesk
Founders
- Eoghan McCabe
- Des Traynor
- Ciaran Lee
- David Barrett
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Intercom FAQs
What is Intercom Fin?
Fin is Intercom's AI customer service agent that resolves up to 60% of support queries automatically using your help centre content.
How does Intercom pricing work?
Intercom charges per seat plus a resolution-based fee for the Fin AI agent. Plans start at $39/seat/month.
Tags
Customer SupportLive ChatAICustomer Messaging
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