Crisp
Customer SupportBusiness messaging platform for startups and SMBs
About Crisp
Crisp is a business messaging platform that centralises chat, email, Instagram, WhatsApp, and more into a shared inbox, with a free plan and chatbot builder for startups and growing businesses.
Editorial Assessment
Crisp is a customer messaging and business support platform founded by Valerian Saliou and Baptiste Jamin, designed specifically for startups and small-to-medium businesses that want an all-in-one customer communication hub without enterprise complexity or pricing. Headquartered in Nantes, France, Crisp has built a reputation for combining live chat, chatbot automation, a shared team inbox, CRM capabilities, and a knowledge base into a single cohesive platform at an accessible price point. The platform's free plan is genuinely useful, supporting up to two agent seats with unlimited conversations, which sets it apart from many competitors that gate core functionality behind paid tiers. Crisp's MagicBrowse feature enables agents to see exactly what a user is doing on a website in real time, allowing for proactive support interventions before a customer even sends a message. The chatbot builder supports no-code automation workflows, allowing businesses to qualify leads, route conversations, and respond to FAQs without human intervention around the clock. Crisp also includes a co-browsing feature, enabling agents to visually guide users through issues by sharing their browser session. The platform supports multi-channel messaging including email, live chat, Facebook Messenger, Twitter DM, Telegram, and SMS from a single inbox. Integrations span popular tools like Slack, Zapier, Segment, Salesforce, HubSpot, and Shopify. For growing startups that want to consolidate customer communications without investing in separate live chat, helpdesk, and CRM tools, Crisp offers compelling value especially given its accessible free entry point.
- Generous free plan supporting two agents with unlimited conversations
- MagicBrowse real-time user session visibility for proactive support
- All-in-one platform combining live chat, helpdesk, CRM, and chatbot in one product
- Co-browsing capability for guided customer troubleshooting
- Multi-channel inbox supporting chat, email, social, SMS, and messaging apps
- Less feature-rich for enterprise-scale support operations with complex SLA management
- Chatbot builder is less sophisticated than dedicated conversational AI platforms
- Limited native reporting and analytics compared to enterprise helpdesks
- Smaller ecosystem of native integrations compared to Intercom or Zendesk
Best For
Not Ideal For
Key Features
Who It's For
Integrations
Platforms
Founders
- Valerian Saliou
- Baptiste Jamin
Products & Tools
An all-in-one customer messaging platform that combines shared inbox, live chat, chatbot automation, CRM, and helpdesk capabilities. Features MagicBrowse for real-time visitor session viewing and co-browsing for guided support sessions.
A built-in customer-facing knowledge base and help center builder that integrates directly with the Crisp live chat widget, enabling automatic article suggestions during conversations and reducing support ticket volume.
Sources & Verification
- Crisp Official WebsiteOfficial Website
- Crisp PricingOfficial Pricing
Last reviewed September 2026
Alternatives to Crisp
Tidio
Customer service platform with live chat and AI chatbots
Intercom
AI-first customer service platform
Related Companies
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