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Freshdesk
Customer SupportCloud-based customer support and helpdesk software
Founded 2010San Mateo, CA, USA5,000+ employeesFreemium · Free plan
About Freshdesk
Freshdesk is a cloud-based helpdesk platform by Freshworks, offering ticketing, live chat, AI-powered automation, and omnichannel support to help businesses deliver fast, consistent customer service.
Key Features
Ticketing systemOmnichannel inbox (email, chat, phone, social)AI automation (Freddy AI)Self-service portalSLA managementReporting & analytics
Who It's For
SMBsMid-MarketE-commerceSaaS companies
Integrations
SalesforceHubSpotSlackShopifyJiraZapier
Founders
- Girish Mathrubootham
- Shan Krishnasamy
Alternatives to Freshdesk
Related Companies
Tags
HelpdeskCustomer SupportTicketingOmnichannel
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