G

Gorgias

Customer Support

E-commerce customer support helpdesk

Founded 2015San Francisco, CA, USAsubscriptionFrom Starter $10/month (50 tickets); Basic $60/month (300 tickets); Pro $360/month (2K tickets)Free TrialVerified · Sep 2026
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About Gorgias

Gorgias is a customer support helpdesk built exclusively for e-commerce, integrating with Shopify and other platforms to give agents instant access to order data and automate routine support tasks.

Editorial Assessment

Gorgias is a customer support helpdesk built specifically for e-commerce merchants on Shopify, BigCommerce, and Magento — providing a unified inbox for email, live chat, social DMs, and SMS alongside deep order management integrations that let support agents edit orders, issue refunds, and apply discount codes directly within the helpdesk without switching tabs. Founded in 2015 by Romain Lapeyre and Alex Plugaru in San Francisco (originally a chatbot for Gmail before pivoting to a Shopify-first helpdesk), Gorgias has grown to serve over 12,000 e-commerce merchants. The platform's core differentiator is its Shopify integration depth: agents see order history, shipping status, cart contents, and LTV alongside each support conversation, and can take order actions without leaving Gorgias. Macros (canned responses) with dynamic variables insert order data, discount codes, and customer info into template responses automatically. Auto-Close rules and AI responses handle common questions (Where's my order?) without agent involvement. Gorgias's revenue statistics dashboard tracks how much revenue support agents generate through proactive chat and recommendations. Pricing is by ticket volume rather than agent count: Starter ($10/month, 50 tickets); Basic ($60/month, 300 tickets); Pro ($360/month, 2,000 tickets); Advanced ($900/month, 5,000 tickets); Enterprise custom.

Strengths
  • Deepest Shopify integration of any helpdesk — agents can edit orders, issue refunds, cancel within Gorgias
  • Dynamic macros insert real-time order data into template responses automatically
  • Revenue attribution dashboard tracks support-generated revenue from proactive chat
  • Ticket-volume pricing allows unlimited agents — economical for large teams
  • Auto-Close and AI responses for WISMO (Where Is My Order) deflection
  • Unified inbox for email, chat, SMS, Facebook, Instagram DMs, and Google Shopping
  • Integration with Recharge for subscription order management
Limitations
  • Ticket-volume pricing can be expensive for high-volume merchants on advanced plans
  • Best suited for Shopify — BigCommerce and Magento integrations are less deep
  • Not suitable for non-e-commerce support use cases
  • Limited knowledge base functionality compared to dedicated help center tools
  • SMS requires a separate add-on cost

Best For

Shopify merchants with growing support volume who need agents to resolve tickets without switching tools DTC brands scaling support operations with AI deflection for WISMO questions E-commerce teams that want revenue attribution from their support interactions Multi-channel e-commerce brands managing support across email, chat, and social DMs

Not Ideal For

Non-e-commerce businesses without Shopify/BigCommerce/Magento storesTeams needing advanced SLA management and enterprise workflow routingVery high-ticket-volume merchants where Zendesk's enterprise scale is needed

Key Features

Deep Shopify order management in the inboxDynamic macros with live order dataRevenue statistics dashboardAI auto-responses and auto-closeUnified inbox (email, chat, SMS, social DMs)Recharge subscription supportUnlimited agents on all plans

Who It's For

Shopify DTC brandsE-commerce merchants with high support volumeCustomer experience teams at online retailersMulti-channel e-commerce support teams

Integrations

ShopifyBigCommerceKlaviyoYotpoInstagramFacebook

Platforms

web

Founders

  • Romain Lapeyre
  • Alex Plugaru

Products & Tools

Gorgias HelpdeskE-commerce Customer Support
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E-commerce helpdesk with deep Shopify integration, dynamic macros, AI deflection, and revenue attribution for DTC brands.

subscription · Free trialFrom Starter $10/month; Basic $60/month; Pro $360/month; Advanced $900/month
Shopify order managementDynamic macrosRevenue dashboardAI responsesUnified inbox

Sources & Verification

Last reviewed September 2026

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Tags

E-commerce SupportHelpdeskShopifyAutomation

Category

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Official Website

gorgias.com

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