Help Scout

Customer Support

Customer support platform that feels human

Founded 2011Boston, MA, USASubscriptionFree Trial

About Help Scout

Help Scout is a customer support platform built for teams who want to deliver personal, human-feeling support at scale — offering shared inbox, live chat, a knowledge base, and proactive messaging.

Key Features

Shared inboxLive chat (Beacon)Knowledge base (Docs)Customer profilesIn-app messagingAI summarisation

Who It's For

SaaS companiesE-commerce brandsSmall and mid-sized businesses

Integrations

ShopifyHubSpotSalesforceSlackJiraStripe

Founders

Nick Francis
Denny Swindle
Jared McDaniel

Alternatives to Help Scout

Zendesk

Customer service software and support ticketing

Related Companies

Intercom

AI-first customer service platform

Zendesk

Customer service software and support ticketing

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Official Website

helpscout.com

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