Tidio
Customer SupportCustomer service platform with live chat and AI chatbots
About Tidio
Tidio is a customer service platform offering live chat, AI chatbots, and email marketing tools that help e-commerce stores and SMBs engage visitors and provide 24/7 automated support.
Editorial Assessment
Tidio is a customer service and live chat platform that combines an AI chatbot (Lyro), live chat, email ticketing, and a basic CRM into an affordable all-in-one solution for small e-commerce stores and SMBs — making conversational customer support accessible without enterprise pricing. Founded in 2013 by Tytus Gołas and Maciej Lewandowski in Szczecin, Poland, Tidio grew by targeting the Shopify app store market where small merchants needed live chat and chatbot automation at low cost. Lyro is Tidio's conversational AI built on Claude — it handles up to 70% of customer inquiries automatically using the business's own FAQ and help content, handing off to human agents only when it cannot answer confidently. The live chat widget integrates with Shopify, WooCommerce, WordPress, and major website builders. The free plan supports 50 unique visitors per month and 3 operator accounts. Starter ($29/month) supports 100 conversations. Growth ($59/month, up to $749/month depending on conversations) expands capacity and adds Lyro AI conversations. The Tidio+ plan (from $499/month) targets larger businesses needing unlimited conversations and priority support. Tidio's primary market is e-commerce SMBs who want to recover abandoned carts, answer product questions via chat, and reduce email ticket volume through automation — without the complexity of enterprise helpdesk tools.
- Lyro AI chatbot (powered by Claude) handles up to 70% of inquiries from the business's own content
- Shopify and WooCommerce integration with cart abandonment recovery flows
- Affordable entry pricing — $29/month makes it accessible for small online stores
- Combined live chat, AI chatbot, and email ticketing in a single affordable tool
- Quick setup: widget deployed in under 5 minutes on any website
- Visitor tracking showing who is on your website and what they're browsing
- Free plan with 50 visitors/month for testing before committing
- Conversation volume caps per plan — can be expensive for high-traffic stores on Growth plan
- Less suitable for complex enterprise support workflows needing advanced routing
- Knowledge base and help center features less developed than dedicated tools
- Lyro AI quality depends heavily on the quality of FAQ content provided
- Limited analytics compared to enterprise alternatives
Best For
Not Ideal For
Key Features
Who It's For
Integrations
Platforms
Founders
- Tytus Gołas
- Maciej Lewandowski
Products & Tools
Live chat, Lyro AI chatbot, and email ticketing platform for SMB e-commerce — affordable entry point with Shopify and WooCommerce integration.
Sources & Verification
- Tidio PricingOfficial Pricing
- Tidio WebsiteOfficial Website
Last reviewed September 2026
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