Aircall
Customer SupportCloud phone system and call center software for sales and support teams.
About Aircall
Aircall is a cloud-based business phone system designed for sales and customer support teams. It provides virtual phone numbers in 100+ countries, intelligent call routing, IVR, call recording, and shared inboxes. Aircall integrates natively with over 100 CRMs and helpdesks including Salesforce, HubSpot, Zendesk, and Intercom, automatically logging call activities. Its AI features include call transcription, smart summaries, and coaching tools for managers to review team performance. The platform is used by over 17,000 companies globally.
Editorial Assessment
Aircall is a cloud-based phone system designed for sales and customer support teams, with deep integrations into CRM and helpdesk platforms including HubSpot, Salesforce, Intercom, and Zendesk. It enables distributed teams to manage calls, access recordings, and sync interaction data without on-premises telephony infrastructure.
- Deep CRM integration — calls and notes sync automatically to HubSpot, Salesforce, and Pipedrive
- Call recording with transcription and keyword tagging for coaching and compliance use cases
- Power dialer for outbound sales teams managing high call volumes
- Real-time call whispering and live monitoring for team leads coaching active calls
- Voice quality and reliability depend heavily on the quality of the user's network connection
- Not a standalone enterprise telephony platform — designed specifically for sales and support team contexts
- Some advanced reporting features require higher plan tiers or third-party analytics integrations
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Aircall FAQs
What is Aircall?
Aircall is a cloud-based phone system for sales and customer support teams, integrating with CRM and helpdesk platforms including HubSpot, Salesforce, and Zendesk. It enables distributed teams to manage calls without on-premises telephony.
Does Aircall support call recording?
Yes. Aircall records calls, provides transcription, and allows keyword tagging for coaching and compliance review. Call notes sync automatically to connected CRM systems.
Is Aircall suitable for small teams?
Aircall is designed for sales and support teams of all sizes. Its minimum plan requires three users, so it is better suited to small teams rather than individual users.
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