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LiveChat

Customer Support

Customer service platform combining live chat, chatbots, and helpdesk tools.

Founded 2002Wrocław, PolandSubscription
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About LiveChat

LiveChat is a customer service platform built around live chat that has expanded to include chatbots, a helpdesk ticketing system, and a knowledge base. It powers customer conversations on over 38,000 company websites and integrates with over 200 tools including e-commerce platforms, CRMs, and marketing automation systems. LiveChat's parent company Text also developed ChatBot.com and HelpDesk.com as complementary products. The platform offers detailed customer tracking, chat routing rules, and canned responses for efficiency, and provides reporting dashboards for team performance monitoring.

Editorial Assessment

LiveChat is a customer service platform providing live chat, ticketing, and chatbot capabilities for e-commerce and service businesses. It connects website visitors to support agents in real time, with an agent console aggregating conversations, tickets, and customer history alongside e-commerce and CRM integrations.

Strengths
  • Fast, low-latency chat widget with high browser compatibility and a customisable appearance
  • Native integrations with Shopify, BigCommerce, Salesforce, and HubSpot for inline customer context
  • ChatBot add-on for automating first-response qualification and FAQ deflection before agent handoff
  • Detailed agent performance metrics including satisfaction scores, response times, and chat volume
Limitations
  • Core product focuses on synchronous chat — async messaging and email ticketing require the full product suite
  • Bot capabilities require a separate ChatBot subscription at additional monthly cost
  • Lacks advanced AI features like semantic knowledge base search or predictive routing

Best For

E-commerce stores that need live chat integrated directly with order management and CRM data Customer support teams managing high inbound chat volumes from product or e-commerce websites SMBs looking for a reliable, straightforward live chat solution without complex initial configuration

Key Features

Live chat widgetBuilt-in chatbot builderHelpdesk ticketing200+ integrationsTeam performance reporting

Who It's For

E-commerce BusinessesCustomer Support TeamsSMBs to Enterprise

Related Companies

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F

Freshdesk

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F

Front

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C

Crisp

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G

Gorgias

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LiveChat FAQs

What is LiveChat?

LiveChat is a customer support platform providing live chat, ticketing, chatbots, and help desk tools for businesses to support customers across their website and messaging apps.

Is LiveChat free?

LiveChat does not have a free plan. Plans start at $20/agent/month with a 14-day free trial. Higher tiers add chatbot messages, analytics, and advanced integrations.

What integrations does LiveChat support?

LiveChat integrates with HubSpot, Salesforce, Mailchimp, Shopify, WordPress, and 200+ tools. It also integrates with ChatBot, its own AI chatbot product, for automated conversation flows.

Tags

live chatcustomer supporthelpdesk

Category

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Customer Support

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Official Website

www.livechat.com

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