O

Outreach

CRM & Sales

Sales execution platform for revenue teams

Founded 2014Seattle, WA, USAcustomFrom Enterprise — contact sales (typically $100–$140/user/month annual contract)Verified · Sep 2026
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About Outreach

Outreach is a sales execution platform that helps revenue teams manage outbound sequences, pipeline forecasting, call coaching, and deal intelligence in a single workflow.

Editorial Assessment

Outreach is a sales execution platform that helps revenue teams manage the entire sales process from first outreach to close — combining sales engagement (sequences, calling, email), deal management, pipeline forecasting, conversation intelligence, and revenue intelligence in a single platform used by enterprise and mid-market B2B sales teams. Founded in 2014 by Manny Medina, Andrew Kinzer, Gordon Hempton, and Wes Hather in Seattle, Washington, Outreach grew from an internal tool for managing high-volume sales outreach into one of the defining sales engagement platforms of the SaaS era. The platform's core is Sequences — multi-step, multi-channel outreach workflows combining email, phone calls, LinkedIn touches, and tasks with A/B testing, reply detection, and engagement tracking. Outreach Commit provides AI-powered pipeline forecasting, calling out at-risk deals and gaps versus quota. Kaia (Knowledge AI Assistant) provides real-time call coaching and automatic note-taking. Outreach's Customer Data Platform enriches prospect records automatically. Pricing is enterprise-only — all plans require a sales call and annual contract, typically $100–$140/user/month. Outreach competes primarily with Salesloft (which merged with Drift in 2023) for enterprise sales engagement and with Gong for conversation intelligence. Its strength is the breadth of the revenue operations workflow it covers in a single platform.

Strengths
  • Sequences: multi-channel, multi-step outreach automation with A/B testing and reply detection
  • Outreach Commit for AI-powered pipeline forecasting with deal risk flagging
  • Kaia real-time call coaching and automatic meeting note-taking
  • Revenue intelligence: account health scores and deal activity insights
  • Deep CRM integration with Salesforce — bi-directional sync of all activity
  • Enterprise-grade compliance, SSO, and audit logging
  • Broad adoption at enterprise SaaS companies — strong reference customer base
Limitations
  • Enterprise-only pricing — no public self-serve plan, typically $100–$140/user/month annual
  • Complex implementation requiring dedicated admin and several weeks of onboarding
  • Salesforce dependency — teams not on Salesforce have limited CRM integration depth
  • Can feel overwhelming for small inside sales teams where Close or Apollo is more appropriate
  • Conversation intelligence (Kaia) less specialized than dedicated Gong competitor

Best For

Enterprise B2B sales teams managing large-volume, multi-touch outbound sequences Revenue operations teams that need pipeline forecasting and deal risk visibility Sales leaders who want AI-coached call performance and conversation analytics Organizations that need enterprise-grade governance alongside sales engagement

Not Ideal For

Startups and SMBs where Close or HubSpot Sales Hub is sufficient at lower costTeams not on Salesforce who need deep CRM syncOrganizations needing budget-accessible sales sequencing tools

Key Features

Sales sequences (multi-channel email, phone, LinkedIn, tasks)A/B testing and reply detectionOutreach Commit pipeline forecastingKaia call coaching and note-takingRevenue intelligence and account healthSalesforce bi-directional syncEnterprise SSO and compliance

Who It's For

Enterprise B2B sales teamsRevenue operations and sales enablement leadersEnterprise SDR and AE teamsSales leaders at SaaS companies

Integrations

SalesforceHubSpotGongLinkedInMicrosoft TeamsZoom

Platforms

web ios android

Founders

  • Manny Medina
  • Andrew Kinzer
  • Gordon Hempton
  • Wes Hather

Products & Tools

Outreach Sales Execution PlatformSales Engagement / Revenue Intelligence
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Enterprise sales engagement platform with sequences, pipeline forecasting (Commit), Kaia call coaching, and revenue intelligence.

customFrom Enterprise — contact sales
SequencesCommit forecastingKaia AI coachingRevenue intelligenceSalesforce sync

Sources & Verification

Last reviewed September 2026

Alternatives to Outreach

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Salesloft

Revenue workflow platform for sales teams

A

Apollo.io

B2B sales intelligence and engagement platform

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Tags

Sales EngagementRevenue IntelligenceSequencingForecasting

Category

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Official Website

outreach.io

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