Top SaaS Companies 2026

Business messaging platform for startups and SMBs

Crisp is a business messaging platform that centralises chat, email, Instagram, WhatsApp, and more into a shared inbox, with a free plan and chatbot builder for startups and growing businesses.

Cloud-based customer support and helpdesk software

Freshdesk is a cloud-based helpdesk platform by Freshworks, offering ticketing, live chat, AI-powered automation, and omnichannel support to help businesses deliver fast, consistent customer service.

Customer service platform for high-touch teams

Front is a customer service platform and shared inbox that brings email, SMS, social, and live chat together, giving teams the collaboration tools they need to deliver high-quality support at scale.

E-commerce customer support helpdesk

Gorgias is a customer support helpdesk built exclusively for e-commerce, integrating with Shopify and other platforms to give agents instant access to order data and automate routine support tasks.

Customer support platform that feels human

Help Scout is a customer support platform built for teams who want to deliver personal, human-feeling support at scale — offering shared inbox, live chat, a knowledge base, and proactive messaging.

Customer service platform with live chat and AI chatbots

Tidio is a customer service platform offering live chat, AI chatbots, and email marketing tools that help e-commerce stores and SMBs engage visitors and provide 24/7 automated support.